Frequently Asked Questions
Here are the answers to many of our clients' questions
about our company and how we work.
Answers to Your Questions
Action21 Karaoke & DJ Productions so much
than all the competition?
Scores of satisfied clients know. We call
it the Action21 Difference: Better DJs. Better Customer Service.
A Better Approach to Entertainment. Read on to fully understand
all there is to know about our company.
How long has
Action21 Karaoke & DJ Productions
been in business?
Action21 DJ & Karaoke Productions owner is Tammi Tiller founded the company in 2002.
Q - What's the difference between a
Disc Jockey (DJ) and a
A disc jockey plays your music. A great DJ
has encyclopedic knowledge of music selections, and can pick the
right song for the right moment to ensure that your dance floor
stays full and every guest gets involved in the fun. Our MCs are
fantastic DJs, some of the best in the business. But an MC does
much more than simply play music. He is also the presentational
leader of your event. From making the grand introductions that
start the event, to leading you and your guests from one stage
of the evening to the next, to interacting with guests on the
dance floor (as much or as little as you desire), your MC will
single-handedly make sure that your event flows smoothly and
everyone has a wonderful time.
Q - Do Action21
Karaoke & DJ Productions DJs get really interactive
with the crowd?
This is entirely up to you. We are fully
capable of infusing your event with energy and enthusiasm,
whether or not they get “hands on” with your guests. You decide
how much or how little you would like your DJ to interact.
Remember, at Action21, a “low key” personality never means a low
will be our DJ?
The good thing with Action21 is you will only
get a DJ who has advanced training and certifications in the DJ
Q - Do you provide
Yes! We carry back-up music and equipment
with us at all times. In addition, we always have one or two DJs
"on-call." In the rare case of an emergency, a professional DJ
with a full sound system and a complete music library is only a
phone call away. And you never need to worry about ending up
with a generic presentation. We keep your personal music choices
and reception details digitally stored so that they can
instantly be sent to the on-call DJ. Bottom line: we make sure
your show will always go on, no matter what.
Q - What does
Action21 Karaoke & DJ Productions mean by "better
We know that planning a wedding or any other
big event requires hours and hours of preparation. We want you
to know that we're here to make the process as smooth and easy
as possible. (At least as far as the entertainment is
concerned!) From your initial consultation, to booking us as
your DJ, to planning music choices, we
have a friendly and knowledgeable staff ready to assist you
every step of the way. Most of our clients are planning a large
event (like a wedding) for the very first time. We know how
overwhelming the process can be. Call us on the phone, or
send us an email, and
we're ready to help.
Absolutely! Our Online Event Planner is a
state-or-the-art internet tool that allows you browse our music
library, choose songs (including must plays and don't plays!),
and plan the various stages of your event. Log on from home,
from work (don't get caught!), from anywhere. Of course, for
those clients who prefer the "old-school" method of planning, we
always provide pen and paper forms as well.
Q - What are the
Action21 Karaoke & DJ Productions Music
We provide our client an online library of
music to search and choose for your event.
Feeling overwhelmed? Help is never more than
a phone call or email away. Our DJs and office staff are
here to help you, as often as you need. Don't forget, we do this
all the time. Let our expertise guide you, and together we can
create the perfect event.
Action21 also subscribes to an online
music service to provide that last minute special
request at your wedding.
Q - How quickly do
our music choices need to be
We ask that you complete your planning no
later than 10 days prior to your event. This will give our
office staff opportunity to confirm your event details, and will
give your DJ ample opportunity to prepare your music. Your
online planner will lock you out on this date, so please call in
any last minute changes directly to the office.
Q - How does
A $100 deposit is required upon booking in
order to hold the date of your event. The balance of your
account is due 10 days prior to the event date. Payment options
are: credit card (Visa, MC, Amex, Discover), personal check,
money order, paypal, cashier’s check, or good old fashioned
Q - Are there any
Events over 1 hour of travel time away from
Racine, WI area will be charged a travel fee at $50 each
additional hour of travel (one way). Otherwise, our prices are
all-inclusive. No hidden extra fees.
Q - When will our
Your DJ will arrive 1 to 2 hours
before your event begins.
Q - What should we
to provide for our DJ?
A location with proximity to the dance floor
with a nearby electrical source. For outside events, your DJ
will require some type of overhead protection (tent, awning,
canopy, etc) and electric. Action21 does have options to
bring these along with a generator to outdoor events for an
Q - What will our
choose this using the online planner. Options: Tuxedo, Sport
Jacket, Casual, Costume.
Q - Should we
serve dinner to
No once the music starts we are ON!
Q - Is it
appropriate to tip
Our goal is to provide you with the best
service possible. We would rather get your letter of
recommendation for having done such a good job.